Wednesday, October 4, 2023

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Illinois to implement mandatory appointments for some services at DMV sites

Chicago Heights and Midlothian facilities included

In an effort to improve customer service and eliminate the unpredictability of wait times at Illinois DMVs, Secretary of State Alexi Giannoulias will begin implementing a Skip-the-Line program starting September 1.

The Skip-the-Line program includes:

  • Simplified Online Services — Customers are encouraged to take advantage of the many services offered online at, including renewing their driver’s license or ID card and license plate sticker online.
  • Appointment Scheduling — Customers will be required to make appointments for in-person visits at 44 of the busiest DMVs including all Chicago and suburban locations and some central and downstate DMVs for those seeking REAL ID, driver’s license and ID card services, and in-car driving tests.
    • Those seeking vehicle-related services, such as title and registration or renewing their license plate sticker, do not need to make an appointment and can just walk in.
    • Upon arrival, customers will check in with DMV staff and “Skip the Line,” eliminating lines and unpredictable wait times. Illinoisans may visit or call (844) 817-4649 to schedule an appointment.
  • New Extended Hours of Operation — All DMVs statewide will extend hours of operation, with 16 facilities open six days a week – Monday through Saturday.
    • All DMVs will change their days and hours of operation from Tues-Sat to Mon-Fri, 8 a.m.-5:30 p.m.
    • 16 DMVs will also be open on Saturday, 8 a.m.-12:30 p.m., as noted below.

“Customers will save time by skipping the line,” said Giannoulias. “Our goal is to eliminate the Time Tax that has plagued Illinoisans for years, forcing them to stand in long lines wasting time – just to conduct basic services. Extending hours at all DMVs and requiring appointments at our 44 highest-volume facilities is the most efficient way to get the services you need quickly and without the headache of unpredictable wait times.”

The appointment-only facilities include 24 Chicago and suburban DMVs and 20 DMVs in central and downstate Illinois that are within 10 miles from a population center of at least 25,000 residents. The list of these facilities is below, along with their days of operation.
View an instruction video on how to schedule an appointment here.

Appointment-only facilities


  • Chicago North 5401 N. Elston Ave. Mon-Sat
  • Chicago South 9901 S. Dr. Martin Luther King Jr. Drive Mon-Sat
  • Chicago West 5301 W. Lexington St. Mon-Fri
  • Diversey Express 4642 W. Diversey Ave. Mon-Fri


  • Aurora 339 E. Indian Trail Mon-Fri
  • Bridgeview 7358 W. 87th St. Mon-Fri
  • Chicago Heights 570 W. 209th St. Mon-Fri
  • Deerfield 405 Lake Cook Road Mon-Sat
  • Des Plaines 1470 Lee St. Mon-Fri
  • Elgin 595 S. State Mon-Fri
  • Joliet 201 S. Joyce Road Mon-Fri
  • Lake Zurich 951 S. Rand Road Mon-Fri
  • Lockport 1029 – 31 East 9th St. Mon-Fri
  • Lombard 837 S. Westmore B27 Mon-Sat
  • Melrose Park 1903 N. Mannheim Road Mon-Fri
  • Midlothian 14434 S. Pulaski Mon-Sat
  • Naperville 931 W. 75th St., Ste. 161 Mon-Sat
  • Orland Township 14807 S. Ravinia Ave. Mon-Fri (4:30p close)
  • Plano 236 Mitchell Drive Mon-Fri
  • Schaumburg 1227 E. Golf Road Mon-Sat
  • St. Charles 3851 E. Main St. Mon-Fri
  • Waukegan 617 S. Green Bay Road Mon-Fri
  • *West Chicago (CDL only) 721 Kress Road Mon-Sat
  • Woodstock 428 S. Eastwood Drive Mon-Fri


  • Belleville 400 W. Main St. Mon-Fri
  • Belvidere 425 W. Southtowne Drive Mon-Fri
  • Bethalto 20 Terminal Drive, Ste. 103, East Alton Mon-Fri
  • Bloomington 1510 W. Market St. Mon-Sat
  • *Bradley 111 Village Square Shopping Plaza Mon-Fri
  • Champaign 2012 Round Barn Road Mon-Sat
  • Decatur 3149 N. Woodford St. Mon-Fri
  • DeKalb 1360 Oakwood St. Mon-Fri
  • Edwardsville 1502A Troy Road Mon-Fri
  • Galesburg 1066 E. Losey St. Mon-Fri
  • Granite City 1810 Edison Ave. Mon-Sat
  • *Marion 1905 Rendleman St. Mon-Sat
  • *Moline/Silvis 2001 Fifth St., Ste. 10 Mon-Sat
  • Morris 425 E. Route 6 Mon-Fri
  • Pekin 200 S. Second St. Mon-Fri
  • *Peoria 3311 N. Sterling Ave. Mon-Sat
  • *Quincy 2512 Locust St. Mon-Fri
  • Rockford Central 3720 E. State St. Mon-Sat
  • *Springfield Wabash 1650 Wabash Ave. Mon-Sat
  • Tilton #5 Southgate Drive Mon-Fri

*CDL services will also be available.

Josh Bootsma
Josh Bootsma
Josh is Managing Editor at The Lansing Journal and believes in the power and purpose of community news. He covers any local topics—from village government to theatre, from business openings to migratory birds.