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State partnership reached to administer Illinois Warrior Assistance Program

Information provided by the Illinois Department of Veterans’ Affairs

SPRINGFIELD, Ill. (June 30, 2023) – The Illinois Department of Veterans’ Affairs has announced a one-year contract with Illinois Joining Forces to administer the Illinois Warrior Assistance Program, a 24/7 helpline and resource for Illinois Veterans, their families, and caregivers.

This free and confidential service was initiated by the State of Illinois in 2011 to assist Veterans transitioning from military service and challenged with PTSD, mild traumatic brain injuries, military sexual trauma, stress, anxiety, depression, addiction, substance abuse, and overall emotional wellness.

“Illinois Joining Force’s more than ten years of extensive experience in connecting Illinois Veterans with resources and services uniquely positions it to execute [the] Illinois Warrior Assistance Program,” said IDVA Director Terry Prince. “This partnership exemplifies what we can accomplish when we combine our knowledge and experience with our shared mission of serving Illinois Veterans.”

The Illinois Warrior Assistance Program provides the following services:

  • Access to a 24/7 helpline
  • Resource navigation
  • Case management which includes assessment, case planning, implementation (service connection), monitoring, and follow-up
  • Referral to behavioral health services placement after 24/7 access to helpline

The confidential “warm helpline” number is 877-455-IWAP (4297), and the website is The helpline is considered “warm” because, instead of a hotline, it does not deal with an immediate crisis but helps provide resources to prevent a future crisis. The warm helpline is not a hotline, crisis line, or suicide prevention line. Those in crisis should call 988 and select one (1), or dial 911.

Veterans who are Illinois residents and neither an inmate of a public institution or resident of a nursing home are eligible to participate in IWAP’s services.

Illinois Joining Forces (IJF) was launched in 2012 through an inter-governmental agreement between the IDVA and Military Affairs (IDMA) as a statewide, public-private network of military and Veteran-serving organizations working together to improve services for Service Members, Veterans, and their Families (SMVF).

As a stand-alone nonprofit organization, IJF helps service members, Veterans, and their families navigate the “sea of goodwill” to find the support they need, when they need it. To learn more visit

The Lansing Journal
The Lansing Journal
The Lansing Journal publishes news releases from state, county, and local officials who provide information that impacts local community life. The particular contributor of each post is indicated in the byline.