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Utility assistance available to low-income households in Illinois

Information provided by the Illinois Department of Commerce and Economic Opportunity

SPRINGFIELD, Ill. (March 31, 2022) – Governor JB Pritzker and the Illinois Department of Commerce and Economic Opportunity (DCEO) are encouraging families in need to apply for $150 million in utility bill assistance through the Help Illinois Families Program. All families who meet the criteria and provide required documentation are eligible to receive utility bill assistance for natural gas, propane, and electricity through the Low-Income Home Energy Assistance Program (LIHEAP). Since the launch of the program year in September 2021, more than 230,000 households have received utility assistance so far.

In addition to utilities benefits that are available each year, the $150 million in available benefits includes an additional $80 million for the Utility Disconnection Avoidance Program (UDAP) for current year LIHEAP recipients who are in imminent threat of utility shut-off. This expanded safety net through UDAP is expected to support over 50,000 additional resident accounts currently on ICC utilities disconnect lists across the state.

“Throughout the COVID-19 pandemic, my administration provided record funding to help families keep a roof over their heads and prevent them from falling behind on their bills,” said Governor Pritzker. “With many Illinoisans still facing hardship brought on by COVID-19, we are making sure Illinoisians have additional support to prevent utilities disconnections and ensure families in need can make ends meet.”

Ahead of the voluntary winter utility shut-off moratorium facilitated by the Illinois Commerce Commission that ended on March 31, 2022, families should visit to apply or call the hotline for real-time assistance in over 30 languages at 1-833-711-0374.

“The COVID-19 pandemic combined with high energy prices has put a tremendous financial strain on many consumers. The Illinois Commerce Commission remains very concerned and continues to work with utilities and advocacy groups to protect low-income customers from losing vital utility services,” said ICC Chairman Carrie Zalewski. “If you find it hard to pay your utility bills, please contact your utility company immediately, and take advantage of the resources available through the LIHEAP program and act quickly to apply.”

UDAP provides emergency relief dollars for Illinois customers at risk of service disconnections. Following Governor Pritzker’s initial UDAP Executive Order in April 2021, more than $110 million was used to help over 121,000 residential accounts avoid disconnection of services last year.

Utility assistance eligibility and information

To be eligible for UDAP, households need to have received LIHEAP benefits between September 1, 2021 and May 31, 2022, and be in imminent threat of disconnection. A UDAP participant may receive a one-time credit, per utility, based on the utility account balance. Assistance can range from $250 up to a maximum of $5,000.

The State of Illinois offers various programs to support eligible low-income families with utility assistance. These programs are open to ALL eligible low-income Illinois families who meet the criteria, including undocumented families. While the amount of support varies based on the needs of individual families, this year’s LIHEAP recipients have received an average of $930 per household. Through LIHEAP, support for eligible families includes:

  • One-time Direct Vendor Payment: All LIHEAP recipients typically receive a one-time payment to help with utilities bills.
  • Crisis/Reconnection Assistance: Funding is available for families in heating-related emergency situations.
  • Furnace Assistance: Based on funding availability, Furnace Assistance may be provided to households that do not have an operating furnace for their residence.
  • UDAP: UDAP provides support for current year LIHEAP and Percentage of Income Payment Plan (PIPP) customers either on a utility’s disconnection list or in imminent threat of disconnection due to an arrearage of $250 or more. Families who receive LIHEAP benefits automatically qualify for this program and do not need to apply separately.
  • Home Weatherization Program: The Illinois Home Weatherization Assistance Program (IHWAP) helps low income residents and households conserve fuel and reduce energy costs by making their homes and apartments more energy efficient.

Utility assistance application

For households interested in the LIHEAP program, the State encourages residents to apply by May 31, 2022. To apply, visit to fill out and submit a request for services form online or visit a local agency.

Call 1-833-711-0374 for assistance.

Additional information about eligibility and criteria can be found on the website.

Josh Bootsma
Josh Bootsma
Josh is Managing Editor at The Lansing Journal and believes in the power and purpose of community news. He covers any local topics—from village government to theatre, from business openings to migratory birds.