Meter family’s South Suburban Heating & Air Conditioning has won awards every year since 1997
LANSING, Ill. (September 15, 2020) – In a normal year, brothers Dave, Rich, and Gary Meter find out in March that they’ve received another award from American Standard, a leading manufacturer of heating and cooling systems. This year, because of COVID-induced restrictions, the co-owners of South Suburban Heating & Air Conditioning had to wait until their award plaques arrived in the mail in early September. The 2019 Customer Care Excellence Award and the 2019 Distinguished Dealer Award have now joined 15 other plaques on the entry wall of the building at 2914 Bernice Avenue in Lansing, Illinois, as well as “at least a dozen more upstairs,” says Dave.
Those plaques—Distinguished Dealer, Customer Care Excellence, Dealer of the Year, Commercial Sales, Top Performer—are tangible representations of the intangible values that have been part of the company brand since 1954. “We’re not your average heating guys,” says Dave Meter. “We carry the best products in the market. We’re interested in doing things well.”
Doing things well might mean that a customer pays more up front, but the Meters know that the long-term value is worth it. Fewer repair calls, lower energy costs, and longer years of service make buying quality a smart investment. And calling South Suburban Heating & Air Conditioning begins a long-term relationship that is based on trust. “We will take a look at your system, ask questions to determine your needs, and then tell you what’s available that fits your budget,” says Dave. And he also reminds people, “You get what you pay for.”
That kind of service and customer satisfaction are what qualify South Suburban for the Distinguished Dealer and Customer Care Awards each year. American Standard honors companies that obtain a high customer satisfaction score and referral rating. South Suburban’s referral rating has been 99% for many years, as evidenced by dozens of 5-star reviews from trusted sources.
“It’s very important to us to maintain that relationship with the consumer,” says Dave. “It just makes it easier to convey to the consumer that we can take care of them for a long time.”
That long-term commitment is particularly important during uncertain times. Serving on the Lansing Area Chamber of Commerce has given the Meters inside insights to how the business community and residents work together to keep a village strong. “We are committed to serving this town,” says Dave, “and keeping local homeowners and businesses comfortable. While other businesses are moving out—including some heating and cooling companies—we remain committed to serving the community, supporting it, and remaining their local HVAC comfort specialists.”
South Suburban Heating & Air Condition, Inc. is located at 2914 Bernice Avenue in Lansing, Illinois. More information about the company, their money-back guarantee, their services (residential and commercial), and the coupons and financing options they offer is available:
Dave adds, “Now is the time to call for a precision tune-up of your heating system. All of our technicians are certified and factory-trained to ensure that your system is prepared for whatever the winter brings!”