Technology glitches

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by Melanie Jongsma, Managing Editor

LANSING, Ill. (January 28, 2020) – Long-term subscribers to our Daily News email are accustomed to finding the email in their inbox each morning at 5:01am. It’s part of their morning routine, and we try not to disturb that.

Twice this month, the email has arrived later than 5:01am. Both of those occasions were related to tests we were conducting with digital ads in our emails. We want to be able to offer more digital options to our advertisers, but we want to make sure that advertising doesn’t negatively impact the reading experience—so some experimentation was needed.

Tuesday’s email glitch was the result of an update to the security on our website. As our readership grows, we want to make sure our content is protected, so we did some proactive updates. The result was, not only did we manage to secure against any would-be hackers, we also managed to secure against some of our own readers! And our own email delivery system! So we made some adjustments and sent the Daily News out a few hours later than usual.

Our Daily News email is set up to gather any new posts that have been published since the previous email was sent. In most cases, that means anything we publish on Monday gets delivered in Tuesday morning’s email. Because of the technology glitch, the email that was sent on Tuesday afternoon included all of Monday’s emails as well as any emails that had been published Tuesday morning.

As of this writing, I am planning to re-set the delivery time to our usual 5:01am slot. And it’s possible that when I do that, tomorrow’s Daily News email will gather all of Tuesday’s emails—including ones that you received Tuesday afternoon. I apologize for any frustration that may cause.

We at The Lansing Journal appreciate how patient and encouraging our readers are. We know that you understand that any changes we make to our systems are intended to accommodate growth, enhance the reader experience, and position ourselves as a reliable news source.

Thank you for your feedback and your willingness to keep learning along with us!